Consumer Protection Policy

Consumer Protection Policy and Service Provider Protection Policy

1. General Provisions

1.1. These Rules are a binding legal document - an Agreement establishing the mutual rights, obligations and responsibilities of the Consumer and the Service Provider, as well as other provisions related to the sale of the services offered by the Provider when they are purchased by the Consumer on the web resource.

1.2. All services posted on the website of the Company, the Consumer can purchase only after acceptance of the Rules. Confirming its familiarization with the Rules, the Consumer agrees to abide by and comply with them. By purchasing the services of the Company, the Consumer agrees to the application of the Rules and confirms that he understood them. In the event that the Consumer has not read and / or understood the Rules or has not confirmed his agreement with them, he cannot use the services of the Company.

1.3. The service provider is entitled to amend the Rules. Changes to the Rules come into force from the moment of their publication on the site. If the Consumer, after posting changes to the Rules in any of the possible ways, uses the site, it is considered that he agrees with all changes to the Rules.  

2. Terms defined by this Agreement

Service - a customer’s order made by a person as part of a professional activity for or without remuneration;

Consumer - an individual or legal entity expressing a desire to acquire, acquiring or capable of acquiring or using a service for a purpose not related to its business or professional activity;

Service Provider - UAB Onero Company, established and operating in accordance with the laws of the Republic of Lithuania. A legal entity that provides services to consumers for a fee;

Service Agreement - is concluded between the Consumer and the Service Provider, under which the Service Provider agrees to provide the Consumer with the services requested by him, and the Consumer, in turn, agrees to pay for these services.

Company Website - owned by the Service Provider, available at, where the Services offered to the User are presented.

3. Subject of the Agreement

3.1. The subject of this Agreement is to provide the User with the opportunity to purchase the services presented on the Company's website.

3.2. This Agreement applies to all types of services presented on the Site, while such proposals with descriptions are present on our web resource.

4. Conclusion of contracts

It must be remembered that when making any purchase, the consumer enters into an agreement.

 A service is considered compliant with the terms of the contract if:

• The content, method of delivery and the result of the service correspond to what was agreed upon;

• The service is provided with professional care, taking into account the interests of the consumer;

• The service meets the requirements reasonably put forward for such services.

• A service is not deemed to be inconsistent with the terms of the contract if, at the time of conclusion of the contract, the consumer knew or could not have been unaware of the non-compliance of the service with the terms of the contract or the reason for the non-compliance is the materials supplied by the consumer.

Article 29 of the Law of the Republic of Lithuania “On the Protection of Consumer Rights” says that if the service provided does not meet the terms of the contract, the consumer has the right to make a demand - first of all, to eliminate the non-compliance of the service with the terms of the contract. If this is not possible - a price reduction (the consumer agrees on the size with the service provider) or termination of the contract and the demand for money paid for the service. By reducing the price or terminating the contract and returning the money, the depreciation or benefit that the consumer received using the service and about which the parties agreed can be taken into account.

The service provider is obliged to fulfill the proportionate and relevant requirement of the consumer, taking into account the nature of the service and non-compliance with the terms of the contract, without creating inconvenience to the consumer.

The requirement can be stated both orally and in writing - submit an application for signature or send by mail.

If the application is submitted in writing, then it must contain the following necessary details:

• name of the addressee of the application (provider of services);

• name, surname and place of residence of the consumer (submitter of the claim) (for legal entities, name, legal address);

• the stated non-compliance of the service with the terms of the contract;

• documents attached to the application or copies of documents;

• date of application;

• information on whether the consumer wants to independently order an examination if the service provider does not agree to satisfy the demand.

The application must clearly state the requirement for the service provider. The application is prepared in duplicate. A copy of the document certifying the transaction must be attached to the application.

The application is signed by the consumer (applicant) or his representative. If the application is signed by the representative of the consumer (applicant), a power of attorney certifying the right of representation must be attached to the application.

Having ordered the service, the buyer concludes a contract with the service provider, which imposes mutual obligations and obligations on both parties.

It is the responsibility of the service provider to ensure that the service meets the terms of the contract. These entities are responsible for ANY non-compliance of the service with the terms of the contract.

5. Consumer rights

The consumer has the right:

• At its discretion, acquire and use services (choose a service provider);

• Receive services provided in an appropriate manner and within the time period established by the contract;

• Receive true and comprehensive information about the services provided;

• If deficiencies in the services of the Service Provider are identified, require immediate rectification;

• In the event of a substantial violation by the Service Provider of the requirements for the services provided (detection of fatal flaws, deficiencies that cannot be resolved without disproportionate costs or time, or are identified repeatedly, or reappear after eliminating them, and other similar deficiencies), the Consumer has the right to refuse from the services rendered to him and demand the return of the paid sum of money;

• Other rights provided for in the Rules and / or legal acts of the Republic of Lithuania.

The consumer undertakes:

• Conclude detailed agreements with the Service Provider reflecting the procedure for submitting claims for the provision of services;

• Pay for services on time and in accordance with the cost of the work;

• Provide the Service Provider with all the necessary information for the execution of the concluded Agreement.


The service provider has the right:

• Deny services to the Consumer at its discretion and without explanation;

• Receive from the Consumer any information necessary to fulfill his obligations under the Agreement. If the Consumer fails to provide either an incomplete or incorrect submission of information, the Service Provider has the right to suspend the performance of its obligations under the Agreement until the necessary information is provided;

• Receive payment for the Services provided in the amounts and terms stipulated by the Agreement.

The service provider undertakes:

• Ensure the availability of services provided on the Site;

• Ensure the proper quality of the services provided;

• Undertakes to respect the Consumer’s right to confidentiality of personal data, unless it is necessary to provide personal data to third parties in accordance with the procedure established by the internal policies of the Company (Privacy Policy) and provided for by legal acts of the Republic of Lithuania.

7. Responsibility of the parties

7.1. For failure to fulfill or improper performance of the terms of this Agreement, the Parties shall be liable in accordance with the legislation of the Republic of Lithuania;

7.2. All text information posted on the web resource belongs to the Service Provider; illegal use of this information is prosecuted in accordance with the current legislation of the Republic of Lithuania;

7.3. If the Consumer detects defects as a result of the work due to the fault of the Service Provider, the latter, at the request of the Consumer, is obligated to eliminate the defects arising from the Consumer free of charge, within 5 (five) business days from the date of notification;

7.4. The liability of the Parties for obligations arising from the Agreement is governed by applicable law.

7.5. The Parties shall be exempted from liability for partial or incomplete fulfillment of obligations under the Agreement if this non-fulfillment was the result of force majeure arising after the conclusion of this Agreement as a result of extraordinary circumstances that the Parties could not foresee or prevent by reasonable measures. These emergency circumstances include: flooding, fire, earthquakes and other natural disasters, as well as war, hostilities, acts or actions of government bodies and any other circumstances beyond the reasonable control and forecasting of the Parties that directly affect the fulfillment of obligations under the Agreement;

7.6. The parties undertake to make every effort to resolve any existing or future disagreements through negotiations. Disputes between the Consumer and the service provider are resolved in accordance with Section 26 of the Consumer Protection Law.

7.7. All disagreements and disputes arising during the execution of the Agreement and unresolved through negotiations shall be referred to the court.

7.8. Each of the Parties undertakes not to transfer to third parties any information received from electronic and paper media in the course of fulfillment of obligations under the Agreement, without prior written agreement with the other Party.

8. Providing information

8.1. The Service Provider sends all messages and other information to the Consumer at the specified email address. This is considered to be received by the Consumer after 3 (three) hours from the date of its dispatch;

8.2. The Service Provider is not responsible for any problems with the Internet connection, email services, in connection with which the Consumer does not receive emails from the Service Provider.

13.3. All messages, requirements, requests and questions, the Service Provider sends to the contacts specified in these Rules, as well as to the contact addresses specified in the "Contacts" section of the Company Website.

9. Final Provisions

9.1. These rules are drawn up in accordance with the legal acts of the Republic of Lithuania;

9.2. The Company has the right to amend this Agreement. You acknowledge and agree that you take the responsibility to periodically check the Agreement and receive notifications of changes and additions. The new version of the Agreement comes into force from the moment of its placement, unless otherwise provided by the new version of the Agreement.