Privacy Policy

1. General Provisions

This Privacy Policy Statement (hereinafter referred to as the Regulations) is an official document of UAB “Onero” located at: Vilniaus m. sav. Vilniaus m. V.A. Graiciuno g. 30, Republic of Lithuania (hereinafter referred to as the “Company”), and determines the procedure for processing and protecting information about individuals (hereinafter referred to as Users) using the services, information, services, programs and products located on the website with the domain name (hereinafter - the Site).

We are committed to ensuring the privacy of visitors to our site. The Privacy Policy developed by us is set out below and explains how we carry out the processing of personal data - any actions (operations) or a set of actions (operations) performed using automation means or without using such means with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal OF DATA. Nothing in this Privacy Policy restricts your legal rights in relation to your personal data.

Relations related to the processing of personal data and information about users of the Site are governed by these Regulations, other official documents of the Company and the current laws of Lithuania.

This Policy applies to the processing of personal, personal data collected by any means, both active and passive, both through the Internet and without its use, from persons anywhere in the world.

We reserve the right to update or replace any part of this Privacy Policy. All future adjustments to our Privacy Policy will be published on this page without prior notice to you.

Our current Privacy Policy applies to all information we have about you and your account. However, we will never make significant changes to our policies in order to weaken the protection of customer information collected in the past. If a significant change is made, we will notify you about this 30 days before we publish the change notice on the UAB Onero website.

By submitting personal data to us through our website, you consent to the processing of your data in accordance with this policy and our Terms of Service. If you do not agree to the terms set out in these rules, do not continue to use our site.

2. Collection and processing of personal data

We collect personal data in order to provide you with the most personalized and quality services. The processing of personal data is performed in order to fulfill the Company's obligations to the User regarding the use of the site and its services. Personal data is processed only with the consent of the subject of personal data to the processing of his personal data.

Personal data is any information relating to a directly or indirectly determined or determined individual (subject of personal data).

How do we collect information about you?

Information collected automatically. When using the services of UAB Onero, we collect data from your computer, mobile phone or other access device.

The data that is sent to us includes, without limitation, the following information:

  • information about the pages you visit
  • Computer ip address
  • device identifier or unique device identifier
  • device type
  • geographical location information
  • computer and connection information
  • Mobile network information
  • pageview statistics
  • incoming and outgoing traffic to the nodes,
  • URL from which the transition was made,
  • advertising data and standard weblog information,
  • as well as other information.
  • We also collect anonymous information using cookies and web beacons.

Information provided to us.

We may collect and store the data you provide when using the services of UAB Onero, including the data indicated in the web forms:

  • when adding or updating your account information,
  • when participating in discussions in social networks,
  • chat rooms
  • in resolving disputes,
  • as well as obtained through another way of sharing information with us regarding the use of UAB Onero services.

When using services or when opening an account with the Company, we collect data about your operations and actions.

We may collect the following data:

Contact information, such as name, address, telephone number, email address, and other similar information.

Financial information, such as full bank account numbers and / or bank cards linked to a UAB Onero account or provided to us when using UAB Onero services.

Detailed personal data, such as date of birth or ID number.

We may also collect information about you received personally from you or from other sources, for example, when you communicate with us, including when communicating with Customer Service:

  • from the survey results;
  • when interacting with employees of UAB Onero or other companies (considering their privacy policies and applicable laws),
  • as well as from other accounts for which we have reason to believe that they belong to you (in part or in full).

In addition, for quality control and training purposes or to protect the Company's systems, we may monitor or record our telephone conversations with you or with other persons acting on your behalf.

By communicating with us, you realize that your conversation can be monitored, monitored or recorded without any notice or warning.

Information from other sources.

In addition, we may receive information about you from third parties, for example, credit history bureaus and organizations that provide personal identification services.

You can give us access to certain personal data that is stored by third parties, such as social networking websites. The data we receive depends on the specific website and is controlled by the website itself. By linking a third-party account with your UAB Onero account and allowing the Company to access such data, you agree that UAB Onero may collect, store and use such data in accordance with the provisions of this Privacy Policy.

Authentication and fraud detection. To protect you from fraud and unauthorized use of your personal data, we may collect information about you and your interactions regarding UAB Onero services. We can also evaluate your computer, mobile phone, or other access device to identify malicious software or other activities.

Using a mobile device. We can offer you access to the services of UAB Onero using a mobile application or through a website optimized for mobile devices. The provisions of this Privacy Policy apply to all technologies, including mobile access and use of mobile devices.

When downloading or using our mobile applications or when accessing one of the websites optimized for mobile devices, we may receive information about your location and mobile device, including obtaining a unique identifier for your device. We may use this information to provide location-based services, such as advertising, providing search results and other personal content. Most mobile devices allow you to configure or disable geolocation services in the device settings menu. If you have any questions about how to disable the location services of your device, we recommend that you contact your mobile service provider or the manufacturer of your device.

You hereby provide to UAB Onero, a financial institution registered in accordance with Lithuanian law, located at Vilniaus m. sav. Vilniaus m. V.A. Graiciuno g. 30, Republic of Lithuania, as well as affiliates and third parties who perform identification, simplified identification, or personal data verification procedures and services, their consent to processing (collection, recording, systematization, accumulation, storage, verification (updating and modification), , use, transfer (including distribution, disclosure, provision and access), depersonification, blocking of access, deletion or destruction of your personal data collected by us, affiliated persons or third parties and, perform identification, simplified identification, or personal data verification procedures and services in accordance with this Privacy Policy.

You hereby acknowledge that you have been notified and give your direct and unconditional consent to the transfer of your personal data to the territory of foreign states and to third parties, as provided for in this Privacy Policy.

3. Storage and use of personal data

Users' personal data is stored exclusively on electronic media and processed using automated systems, except when manual processing of personal data is necessary in connection with the fulfillment of legal requirements.

The main purpose of collecting personal data is to provide safe, smooth, efficient and user-customized service.

Your personal data may be used for the following purposes:

  • providing services and providing technical support to customers;
  • processing operations and sending transaction notifications;
  • verification of personal data, including at the time of creating an account and when dropping passwords;
  • resolving disputes, charging fees and fixing problems;
  • risk management, detection, prevention and / or compensation of cases of fraud or other potentially prohibited or illegal actions;
  • detecting, preventing, or compensating for policy violations or applicable user agreements;
  • Improving the services of UAB Onero due to improved customer service;
  • measuring the performance of the Company's services and improving their content and appearance;
  • improving and protecting our information technology infrastructure;
  • providing targeted marketing and advertising, providing update
  • notifications and providing promotional offers based on communicative preferences;
  • contact you by any phone number, by voice call or via text (SMS) or e-mail in accordance with the terms of the User Agreement;
  • performance of checks of solvency and solvency, confirmation of information to ensure its accuracy, reconciliation with data of third parties.

The personal data we collect allow us to send you notifications about new products and services of the Company and partners, special offers and various events. They also help us improve our services, content and communications.

If you do not wish to be included in our mailing list, you can at any time unsubscribe from the list by informing us on the specified contacts for feedback, as well as making changes to your profile settings on the site.

From time to time, we may use your personal data to send important notices containing information about changes to our terms, conditions, and policies. Since such information is important for your relationship with the Company, you cannot refuse to receive such messages.

We may also use personal information for internal purposes, such as: conducting an audit, analyzing data and various studies to improve the Company's products and services, as well as interacting with consumers.

We also collect personal data that is not personal — data that does not allow us to directly associate it with any particular person. We may collect, use, transfer and disclose information that is not personalized for any purpose.

The following are examples of non-personal information we collect and how we can use it:

We may collect personal information such as: occupation, language, postal code, unique device identifier, location and time zone in which a product is used, in order to better understand consumer behavior and improve our products, services and communications.

We may also collect personal data / information about what the user is interested in on our website when using our other products and services. Such personal data / information is collected and used to help us provide more useful information to our customers and to understand which elements of our site, products and services are most interesting. For the purposes of this Privacy Policy, aggregate data are treated as non-personal data / information.

If we combine non-personal information with personal information, such aggregate information will be treated as personal information as long as such information is combined.

4. Protection of personal data

We store and process your personal information on specially protected dedicated servers, and we protect it by maintaining physical, electronic and procedural safeguards in accordance with applicable government regulations.

We use computer security measures, such as firewalls and data encryption, we use physical control of access to our buildings and files and allow access to personal information only to those employees who need information to perform their official duties.

When you use some products, services or applications of the Company or post entries on forums, in chat rooms or social networks, the personal data you provide are visible to other users and can be read, collected or used by them. You are responsible for the personal data you prefer to provide in such cases on your own. For example, if you enter your name and email address in a forum post, such information is public. Please take precautions when using these features.

Interacting with the Company, you can easily keep your personal data and information up to date. We will retain your personal data and information for the period necessary to fulfill the objectives described in this Privacy Policy, unless a longer period for storing data and information is required by law or permitted by it.

In order to make sure that your personal data is safe, we communicate confidentiality and security standards to the Company's employees and strictly monitor the implementation of confidentiality measures within the Company.

5. Transfer of personal data

The processing of the User’s personal data is carried out without any time limit, in any legal way, including in personal data information systems using automation tools or without using such tools

The user agrees that the Company has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunications operators, etc., solely for the purposes specified in the “Personal data collection” section of this Privacy Policy.

When specifying a user or with the user's consent, it is possible to transfer User’s personal data to third parties who are counterparties of the Company with the condition that such counterparties assume obligations to ensure the confidentiality of the information received, in particular when using applications.

Applications used by Users on the Site are hosted and maintained by third parties (developers) who operate independently of UAB Onero and do not act on behalf of or on behalf of the Company.

Users are required to independently familiarize themselves with the rules for the provision of services and the privacy policy of such third parties (developers) before using the respective applications.

The personal data of the User may be transmitted at the request of the authorized state authorities only on the grounds and in the manner established by the current legislation.

The Company blocks personal data related to the relevant User from the moment of the request or request of the User or his legal representative or authorized body for the protection of the rights of subjects of personal data for the period of verification, in case of unreliable personal data or illegal actions.

Disclosure to third parties

In some cases, the Company may provide certain personal information and data to strategic partners who work with UAB Onero to provide products and services, or those that help the Company to sell products and services to consumers. We provide third parties with the minimum amount of personal data required only to provide the required service or conduct the necessary transaction.

To use your personal data for any other purpose, we will request your consent to the processing of your personal data.

Service Provider

UAB Onero provides personal data / information to Companies that provide services such as: processing information, fulfilling customer orders, delivery, other customer service, determining your interest in our products and services, conducting surveys aimed at studying our customers or satisfying the quality of service . Such companies undertake to protect your information regardless of the country of their location.

Other faces

A company may need to disclose your personal data in accordance with the law, a court order, in a court proceeding and / or on the basis of public inquiries or requests from state authorities in or outside the territory of your country of residence.

We may also disclose personal data / information about you if we determine that such disclosure is necessary or appropriate for national security, law enforcement or other socially important purposes.

We may also disclose personal data / information about you if we determine that disclosure is necessary to enforce our terms and conditions or to protect our business and our users. Additionally, in the event of a reorganization, merger or sale, we may transfer any or all of the personal information we collect to a relevant third party.

6. Change of personal data

You can view and edit your personal data at any time in your account settings and profile. You can also close the account on the UAB Onero website. In the case of closing an account in the Company, we mark your account in the database as “closed”, but reserve the right to retain personal data from your account for a certain period of time to collect debts, resolve disputes, fix problems, facilitate any kind investigations, fraud prevention, enforcement of the provisions of the User Agreement, as well as to perform other actions as provided or permitted by law.

7. Use of cookies and other similar technologies.

When you visit our website or use the services of UAB Onero, we (including companies with which we cooperate) can place small data files on your computer or other access device.

These can be cookies, pixel tags, flash cookies or other file types supported by your browser or related applications (hereinafter referred to as cookies).

We use these technologies for:

  • recognizing you as a customer;
  • personalization of the Company's services, content and advertising;
  • evaluation of the effectiveness of advertising;
  • securing your account;
  • risk reduction and fraud prevention;
  • as well as to strengthen trust and security on our websites and in providing services to UAB Onero.

You have the right to refuse the use of our cookies if your browser or its add-ons allow it, except in cases of mandatory use of cookies to prevent fraud or ensure the security of websites we control. However, refusing to use cookies may disrupt the use of our websites and services of the Company.

9. Contact information

If you have questions regarding this Privacy Policy, please contact us.